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Quick Answer

The following questions are what customers frequently asked for. Take a look if there is any question related to your concern. Unless please contact our customer support team for further information.

Q: What does Waykar ships with?

Waykar's shipping carrier are the following: Fedex, UPS, DHL, and USPS.

Q: How long does it takes for an order to process?

At waykar. We are proud to offer 24-hour order processing (excluding weekends and holidays). All items purchased include Free standard shipping to all US destinations within 3 to 7 business days.

Q: Why can't I get registered? What is the order number on the product description page?

The product registration page is for an existing customer to register their product for the extended warranty. The order number is on the receipt page once you purchased your product.

Q: What should I do if I want to cancel my order?

We make every attempt to process orders as soon as possible. Therefore, you should notify our customer service to cancel orders before 2:00PM (PST) on the same day the order was placed by contacting support@waykar.com Make sure to include the following information when requesting an order cancellation: Order number, contact information.

Q: The policy of exchange、 refund and replacement?

We are happy to offer an exchange if for any reason you are not satisfied with you purchased product within 30 days. Meanwhile, refund and return must be authorized by Waykar within 30 days of delivery with a valid RMA number. There is no restocking fee for returning an item. We will refund your money in the same method you paid for the item. A return label will be emailed to you for returning the item. However returning fees will not include if customers want to return by their personal reason.

Q: What happens when the pacakage is undeliverable?

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will return to Waykar as an undeliverable package. If this occurs, please contact us at support@waykar.com to make arrangements for reshipment.

 

Q: What is RMA number?

Each order being returned must have a valid return merchandise authorization (RMA) number. Only one RMA number will be issued per order, if two or more products being returned are on different orders, each order needs a separate RMA number. Returns will not be accepted without a valid RMA number. RMA numbers may also be obtained by contacting Waykar Support within the return period for products. The RMA number will be valid for 15 days after issue.

 

Q: How do i deal with my returning package?

Any item that is returned to Waykar must be in its original packaging and include any accessories included with the item (Cords, chargers, manuals, etc.). The product must be able to be completely repackaged with the original packaging.
In the return package, include the merchandise, along with a copy of the invoice or order confirmation.
On the outside of the package, secure the return label, verify all the contents are included in the return package, and seal the package.

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