FAQ

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Common Troubleshooting for All Dehumidifiers

Q: Unsatisfied dehumidification performance,fail to reach the desired setting value. 
A: 1. Please check if the doors and windows are opened which affects the dehumidification effect because of air flow-out. Close the doors and windows and other air ventilation outlets when open the machine. 
2. Please check if the air inlet filter has been blocked that cause bad dehumidification performance. Clean the filter as often as needed.
3. There is a huge mismatch between the covering space and the dehumidification capacity of the machine.

Q: Why is the machine still working when the setting humidity value has been reached?
A: Due to the 5% deviation in practical working environment and the relative unstability of the temperature and humidity in the air flow, we suggest you to set the humidity value 5%-10% lower than you actually need.

Q: Why does the dehumidifier blow out hot wind?
A: Because heat will be generated inside from the compressor when the dehumidifier works, which needs to be brought out to force cooling down of the compressor by funneling the dehumidified air on its heated surface. This will ensure the long-lasting operation of the dehumidifier and avoid breakdown.

Q: Why is the machine still working when pull out the water tank?
A: The compressor will stop working after pulling out the water tank, but the fan will keep running for 3 minutes to effectively dissipate the moisture and heat inside before its shut-off.

Q: What does the error codes indicate?
A: E1— Humidity Sensor Failure— Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E2— Defrosting Sensor Failure— Please unplug the machine and restart. If the failure still exists, please contact the customer service for support. 
E4— Temperature Sensor Failure— Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E7— Full Tank Alarm. Please empty the water tank.

Q: How long should it take to rest the dehumidifier before your first use after receiving it?
A: The machine may need some time to recover its original settled place of the lubricant. Please keep the machine rest and stand upright for 3 hours before your first use in case malfunctioning and extend to 24 hours if long lasting shipping.

Q: What if the dehumidifier stop working?
A: We suggest you to call or email to our technical service for support. We will feedback to you within 24 hours and help to resolve all the problems our customers encounter.
Phone: +1 (213) 895-4871 (The telephone route has broken down and is under emergency repair. Please contact us by email.)
Email: support@waykar.com

253 Series Dehumidifier

Q: Why no response from the dehumidifier control panel?
A: Please check if the control panel has been locked. Press the “LOCK” button for 2 seconds to unlock if so.

Q: Why does the “DEHUMIDIFY” light keep flashing?
A: “DEHUMIDIFY” flashing indicates the environment humidity has been reached the preset level and the dehumidification process has been stopped.

Q: Why is the fan still working when the preset humidity value has been reached?
A: The machine will keep running for 3 minutes to ensure effective dissipation of vapor and heat inside the machine after the humidity value has been reached.

Q: How to cancel the timing function of the PD253B dehumidifier?
A: Please set the timer to “0”.

Q: Why does the dehumidifier setting humidity vary with the change of sound volume change of the remote control ?
A: This dehumidifier used to equipped with infrared function, and the volume control of TV remote happens to have the signal at the same wave with the receiving signal of the dehumidifier, which leads to misoperation. Hence, this signal reception function has already been canceled by our company in the later dehumidifier production.

160B Dehumidifier

Q: Why does the wind blown out from the dehumidifier smell abnormally?
A: 1. The new material of new machine will generate some odor, which will be cleared after several days.
2. The air filter is too dirty or the evaporator and condenser surface is molded because of dust or foreign objects. Please wash the filter or keep evaporator and condenser surface clean.

Q: Why doesn’t my 160B dehumidifier shut off after its water tank is full?
A: Please check if the magnet on the float and if the float can be swung freely on the water. The machine will only automatically shut off when the float can be swung freely if the water tank is full.

Q: Why is my red light indicator on the display screen of the 160B dehumidifier keep being on?
A: Please check if the water tank placed correctly and place the water tank again. 
Please check if the magnet placed correctly and shake the machine with 45° angle to reset the magnet. 
If any questions, please contact the customer service for support.

Q: Why the dehumidifier is still working when it alarms the E4 error?
A: The purpose is to prevent whole machine shutdown because of the single non-functional failure.

Other Related Issues

Q: Is the PD09B dehumidifier equipped with 4 air outlets?
A: Only 3, the back size is sealed, will not have air to blow out.

Q: Does the suspended CF2.5D dehumidifier vibrate a lot when working?
A: If the machine has been horizontally installed, it does not have so much vibration when working.

Q: How to troubleshoot the error when PD120B alarm E5?
A: Please shut off the machine to check if the filter mesh has been blocked and wash it before you power on the machine again.

Q: Partial melting of the magnet of the water tank, is this normal?
A: Yes, the melting part of the magnet is to integrate the magnet into the hole of the float, not the material melts.

STILL HAVE ANY QUESTIONS?

Phone: +1 (213) 895-4871 (The telephone route has broken down and is under emergency repair. Please contact us by email.)
Email: support@waykar.com