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They were very helpful and resolved my issue immediately. I just lost a small piece and they sent it!
It’s very quiet with a slight whine. No trouble sleeping with it in bedroom. Has a backlight that can’t be turned off. It doesn’t bother me but if you like it totally dark, you’ll need to cover the display with something. Surprised by how quickly it fills which means it’s effective and doing its job. In my 11x15 bedroom with a window ac unit running (not insulated well), and with the unit set to 40 RH, it pretty much maintains 50 RH, sometimes going as low as low 40s. Ultimately, considering dehumidifiers having a poor reputation, this one seems pretty good. It also doesn’t produce as much heat as some other more powerful options so that’s a plus. I’d love if they designed the bucket with a spout of sorts just to make emptying a drop easier. So far so good!
I recently discovered mildew in my basement and realized the floor had not been sealed. This was rated as the most energy/cost efficient. So far so good! The machine works great. Really enjoy the automatic mode. Seems to keep the basement at a constant humidity level. I have a 900 SF basement and I read in the reviews to increase the size even though the smaller version was rated for more. I’m glad I did, as I am not sure if the smaller version would have worked as well. Anyhow, would definitely buy again if I needed a second one!
Received the hose quickly, haven’t had a chance to try it yet, hopefully it’s the right one and will be fine.
Thank you!